Dad's Magic Set > Video Tutorials not Displaying?
Our tutorials have been optimised to play on all devices and browsers...so if they're not displaying on your device, it's usually a quick fix! (see below)
(Or Watch the Tutorials on Vimeo... here!)
--------
Quick solutions to watch your tutorials on our website:
1. Clear your browser's cache and cookies – the usual culprit! 😊
How to do this?
Chrome: Click the three dots (top right) → Settings → Privacy and security → Clear browsing data → Tick “Cookies” and “Cached images” → Click Clear data
Firefox: Three bars → Settings → Privacy & Security → Cookies and Site Data → Click Clear Data
Safari (Mac): Safari menu (top) → Preferences → Privacy → Manage Website Data → Remove All
Edge: Three dots → Settings → Privacy, search, and services → Clear browsing data now
1.5. Try a hard refresh
How to do this?
Windows (Chrome, Firefox, Edge): Press Ctrl + F5 (Or hold Ctrl whilst clicking to reload the page 🔄)
Mac (Chrome & Firefox): Press Cmd + Shift + R
Safari (Mac): Press Cmd + Option + R
(This forces the browser to reload the page from scratch—not from cache.)
2. Update your browser to the latest version
How to do this?
Chrome: Three dots → Help → About Google Chrome → It will update automatically
Firefox: Three bars → Help → About Firefox
Safari (Mac): Go to System Settings → General → Software Update
Edge: Three dots → Help and feedback → About Microsoft Edge
3. Disable all browser extensions temporarily
How to do this?
Chrome: Three dots → Extensions → Manage Extensions → Toggle off each
Firefox: Three bars → Add-ons and themes → Extensions → Disable all
Safari: Safari menu → Settings → Extensions → Untick all
Edge: Three dots → Extensions → Toggle off
4. Disable antivirus software temporarily
How to do this?
(Depends on the software, but here are common steps.)
Windows Defender: Start Menu → Windows Security → Virus & threat protection → Manage settings → Turn off Real-time protection
Mac (e.g. Norton/Avast): Open antivirus app → Settings → Turn off real-time protection or scanning
⚠️ Don’t forget to turn it back on afterwards!
5. Use a private/incognito browsing window
How to do this?
Chrome (Windows): Ctrl + Shift + N
Chrome (Mac): Cmd + Shift + N
Firefox (Windows): Ctrl + Shift + P
Firefox (Mac): Cmd + Shift + P
Safari: Cmd + Shift + N or File → New Private Window
Edge: Ctrl + Shift + N or three dots → New InPrivate window
(Or Watch the Tutorials on Vimeo... here!)
Still not working?
Please Contact Us and we'll reply asap to help! (Typically within 1-24 hours Mon-Fri)
P.s. In the meantime, if you have another device, please try it so you can hopefully get started with Dad's Magic Set whilst we help sort your issue!
Thanks!
Magic Smarty Support 😊